Terms of Service

Effective date: September 24, 2026

These Terms of Service ("Terms") govern access to and use of Pexiko's websites, school management desk, parent portal, Pexiko Assess, applications, and related services (collectively, the "Services"). Pexiko is a school management platform provided by Solentik ("Pexiko", "we", "us", or "our").

By creating an account, accepting an invitation, purchasing a subscription, accessing a student profile, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for a school or another organization, you represent that you have authority to bind it. If you do not agree, do not use the Services.

Some Services — in particular Pexiko Assess, our online assessment and events product — are available to organisations other than schools, and to individuals, in Ghana and other countries. Where you create a test, survey, form, or event, you are the "organiser", and the additional terms in section 15 apply to you.

Pexiko provides tools that may allow authorized users to manage school profiles, admissions, students, staff, classes, enrollments, subjects, attendance, assessments, grades, remarks, report cards, announcements, fees, bills, payments, receipts, subscriptions, notifications, files, and related administrative records. Features may depend on the school's plan, settings, permissions, and service availability.

Pexiko is an administrative technology service. We do not operate the school, teach students, determine grades, set school fees, make admissions or disciplinary decisions, or replace a school's professional and legal responsibilities.

Pexiko also provides Pexiko Assess, an online assessment and events product used by schools and other organisers to create and run tests, exams, quizzes, surveys, forms, and events. Section 15 sets out additional terms that apply to Pexiko Assess.

School accounts may be created and managed only by persons authorized to act for the school. Staff, parents, guardians, and other users may access the Services only through an account, invitation, or student relationship approved by the relevant school or otherwise authorized by law.

A minor may use a student-facing feature only under the authority and supervision of the school, parent, or legal guardian and where permitted by applicable law. Users must provide accurate information about their identity and authority and must not impersonate another person.

• Keep passwords, OTP codes, recovery details, and session access confidential.
• Use individual accounts where accountability or audit history is required.
• School administrators must assign appropriate roles and permissions and promptly deactivate former staff.
• Notify Pexiko and the relevant school promptly if you suspect unauthorized access or disclosure of school records.
• Do not allow another person to use your account or attempt to bypass authentication or permission controls.

We may require password changes, additional verification, or session termination where reasonably necessary to protect the Services or users.

Each school is responsible for:

• Obtaining authority, notices, consents, and lawful bases required for information entered into Pexiko.
• Ensuring student, guardian, staff, academic, attendance, fee, and payment records are accurate and used for legitimate school purposes.
• Determining which users may view, create, edit, approve, export, or delete school records.
• Responding to parents, guardians, students, staff, regulators, and others concerning school-controlled records.
• Maintaining records and procedures required by education, employment, tax, accounting, child-protection, and data-protection laws.
• Reviewing generated reports, grades, balances, invoices, and communications before relying on or distributing them.

A school must not instruct Pexiko to process information unlawfully or use the Services to avoid duties owed to its school community.

Parent or guardian access is limited to students linked to that user's verified account or phone number by the school. A parent or guardian must not attempt to access another student's records, share downloaded reports or receipts unlawfully, or use school information for harassment, fraud, or an unrelated purpose.

Questions about attendance, grades, remarks, bills, admissions, school decisions, or record accuracy must be directed to the school. Pexiko may provide technical assistance but cannot alter a school record without proper school authority.

You must not, and must not help another person to:

• Access an account, school, student, file, or system without authorization.
• Upload malicious code, disrupt the Services, evade controls, probe for vulnerabilities without permission, or overload the platform.
• Scrape, sell, disclose, or exploit personal or school information except as authorized.
• Use the Services for fraud, discrimination, harassment, unlawful surveillance, or infringement of another person's rights.
• Enter false payment information, manipulate grades or attendance without authority, or falsify school records.
• Reverse engineer, bypass licensing controls, or create a competing service from non-public elements of Pexiko except where prohibited by law.
• Upload unlawful, defamatory, harmful, infringing, or unrelated content.

Paid features are provided according to the plan, billing period, usage limits, pricing, and taxes shown in an order, invoice, checkout page, or separate agreement. The school must keep billing information accurate and pay charges when due.

Free trial. A new school may start with a 30-day free trial without providing a payment method. If the school does not subscribe to a paid plan by the end of the trial, the school account and its School Content will be deleted within 14 days after the trial ends. At any time during the trial, or within those 14 days, an authorized school administrator may request deletion of the school and its School Content from the school's settings, and we will begin deleting it once we receive the request. The school should export any records it is entitled or required to keep before deletion.

Unless an order or applicable law says otherwise, fees already paid are non-refundable. Failure to pay may result in restricted features, suspension, or termination after any required notice or grace period. We may change future pricing or plan features with reasonable notice; changes will not retroactively alter a prepaid period unless agreed with the school.

Pexiko may allow a parent, guardian, or school user to initiate payment through an independent payment provider. The provider's terms, verification requirements, fees, limits, and privacy practices also apply. A payment is not final until confirmed by the provider and recorded or reconciled by the school.

Pexiko does not control bank, card-network, or mobile-money availability. Payment disputes, duplicate charges, incorrect allocations, or refund requests should be reported promptly with the transaction reference. The school remains responsible for confirming a student's balance and issuing any school-authorized refund.

By providing contact details, users agree to receive communications needed to provide the Services, such as invitations, OTP codes, password resets, security alerts, receipts, subscription notices, fee information, and school announcements. Delivery may occur through email, SMS, in-app notification, WhatsApp where enabled, or another school-selected channel.

Schools are responsible for school-initiated content, recipients, and legal authority. Delivery is not guaranteed because messages may be delayed, blocked, or sent to outdated contact details. Pexiko must not be used as the sole channel for emergencies.

As between Pexiko and the school, the school retains its rights in information and content it submits ("School Content"). The school grants Pexiko a limited right to host, copy, process, transmit, display, back up, and otherwise use School Content only as needed to provide, secure, support, and improve the Services, comply with law, and fulfill our agreement with the school.

Our handling of personal information is described in the Privacy Policy. Users must protect student, staff, financial, and academic records when downloading, printing, exporting, or sharing them.

Pexiko and its licensors own the Services, software, designs, branding, documentation, and related intellectual property, excluding School Content. Subject to these Terms and applicable fees, authorized users receive a limited, non-exclusive, non-transferable, revocable right to use the Services for the school's internal educational administration.

The Services may depend on third-party hosting, storage, payment, email, SMS, domain, or other services. Third-party services are governed by their own terms and may change or become unavailable. Feedback may be used by Pexiko without restriction or payment, provided we do not publicly identify the contributor without permission.

We aim to provide reliable Services but do not promise uninterrupted or error-free operation. Maintenance, upgrades, security incidents, internet failures, third-party outages, or events outside reasonable control may affect availability. Schools should maintain procedures for time-sensitive attendance, safeguarding, payments, and communications when the Services are unavailable.

We may suspend or restrict access to address non-payment, security risk, unlawful activity, serious misuse, a legal requirement, or a material breach. Where practical and lawful, we will notify the school and allow a reasonable opportunity to cure the issue.

A school may stop using the Services according to its subscription or separate agreement. Before termination, it should export records it is entitled or required to retain. After termination, access may end and School Content may be deleted under the applicable retention period, subject to backups, legal holds, and records we must retain.

To the maximum extent permitted by law, the Services are provided "as is" and "as available". Pexiko disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Calculations, reports, grades, balances, receipts, and exports depend on information and settings supplied by users and must be reviewed by the school.

To the maximum extent permitted by law, Pexiko will not be liable for indirect, incidental, special, punitive, or consequential loss, or loss of profits, revenue, goodwill, or data. Pexiko's total aggregate liability relating to the Services will not exceed fees paid by the affected school for the Services during the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes rights, warranties, remedies, or liability that cannot lawfully be excluded or limited.

To the extent permitted by law, a school agrees to defend and indemnify Pexiko against third-party claims arising from unlawful School Content, unauthorized instructions, violation of another person's rights, or a material breach of these Terms. This does not apply to the extent a claim was caused by Pexiko's own breach, negligence, or unlawful conduct.

These Terms are governed by the laws of the Republic of Ghana. Before filing a formal claim, the parties should attempt in good faith to resolve the dispute by contacting one another. Unless applicable law or a separate written agreement requires otherwise, the courts of Ghana will have jurisdiction.

Pexiko Assess is our online assessment and events product. In addition to schools, any organisation — such as a tutor, church, training provider, or company — or an individual may create an account, in Ghana or another country, to build and run tests, exams, quizzes, surveys, forms, and events and to invite others to take part. A new account may start with a free trial, with no plan chosen and no payment method required; paid plans, seat packs, and paid features are chosen later from the account. Pexiko Assess plans are charged in the currency Pexiko lists for the organiser's country, or in Ghana cedis where no price is listed in that currency; seat packs and other add-ons are currently charged in Ghana cedis. In these Terms, the person or organisation that creates a test, survey, form, or event is the "organiser".

An organiser is responsible for:

• Obtaining any authority, notice, or consent needed to collect information from, and to test or register, its candidates, respondents, and attendees, including children.
• The lawfulness, accuracy, and fairness of its questions, content, marking, and results.
• Using Pexiko Assess only for legitimate purposes, and not for cheating, discrimination, harassment, fraud, or unlawful surveillance.
• Reviewing scores, certificates, and results before relying on or publishing them. The organiser, not Pexiko, decides who passes, what a certificate means, and whether to grant any refund.

Candidates, respondents, and attendees must provide accurate details, must not impersonate another person or attempt to gain an unfair advantage, and may take part only where authorised by the organiser or permitted by law. Pexiko Assess includes integrity features such as timing, page-leave counting and, where enabled, a lock-down browser; these reduce but cannot eliminate misconduct, and no web-based test can prevent someone from photographing a screen with a separate device.

Where an organiser enables paid tests or paid event tickets, payments are collected through an independent payment provider, subject to that provider's terms, in the currency of the organiser's country where we support it (currently Ghana cedis, Nigerian naira, Kenyan shillings, and South African rand), and a transaction fee is applied. Pexiko collects these payments on the organiser's behalf and credits the organiser's Pexiko Assess wallet in that same currency; Pexiko does not convert between currencies. An organiser may request withdrawals, which Pexiko reviews before paying out, in the same currency, to the account the organiser has given us. Outside Ghana we do not verify the account with a payment provider, so the organiser is responsible for giving correct details, and Pexiko may check them before the first payout and pay by hand. An organiser in a country we do not yet support can use Pexiko Assess but cannot charge for tests or tickets. A payment is not final until confirmed by the provider, and a place or ticket is not secured until payment is confirmed. Refunds, where offered, are handled under these Terms and the provider's rules, and the organiser remains responsible for its own eligibility and refund decisions.

Communications for Pexiko Assess may be sent by email and, for verifying Ghanaian phone numbers, by SMS. Except where this section says otherwise, the rest of these Terms — including accounts and security, acceptable use, subscriptions and fees, availability, disclaimers and limitation of liability, and governing law — applies to Pexiko Assess.

If part of these Terms is unenforceable, the remaining terms continue in effect. A failure to enforce a term is not a waiver. You may not transfer your account or these Terms without our consent; we may transfer them as part of a merger, reorganization, financing, or sale of the Services. These Terms, the Privacy Policy, the school's order or subscription, and any separate signed agreement form the agreement governing use of the Services. A separately signed agreement controls if it expressly conflicts with these Terms.

We may update these Terms to reflect changes to the Services, law, security requirements, or business practices. We will revise the effective date and provide appropriate notice of material changes. Continued use after updated Terms take effect constitutes acceptance unless applicable law requires another form of agreement.

Questions about these Terms may be sent to [email protected], by phone at +233572800724, or through WhatsApp support.